For one information-packed day in December, the very best of Dreamforce blazed its way to London, with Salesforce’s Dreamforce To You event.
Promising to "change the way you think about business," the exclusive sold-out event was devoted to all things customer experience and the perfect opportunity for those unable to make Dreamforce to discover all the latest insights, solutions and products straight from San Francisco.
Dreamforce is the biggest event in the Salesforce calendar, with more than 2,700 sessions, 170,000 registered attendees and a wealth of parties and networking sessions. At Dreamforce To You, its record 3,600 attendees had the chance to experience Dreamforce on a more intimate scale! Delegates enjoyed an afternoon of customer success stories, announcements and discovered how to get closer to their customers by bringing all their communication channels inside Salesforce.
In the Customer Success Expo, the epicenter of learning and innovation at Dreamforce To You, Vonage showcased its contact center solutions designed for Service Cloud and Sales Cloud, with product experts available to demonstrate its latest and most innovative capabilities. Today, Vonage’s NewVoiceMedia solution is one of the leading CTI providers on the Salesforce AppExchange with more than 650 5-star reviews. We continue to enhance our product offerings with ongoing investments in omni-channel, speech analytics, and AI, to provide seamless customer and agent experiences for our customers.
Sam Barker, Sales Director at Golfbreaks.com, one of the world’s largest and longest-established golf travel companies, also took to the stage for an engaging talk about how the team is using Salesforce and Vonage (NewVoiceMedia) to benefit from a single platform for sales and service teams and deliver high touch customer service.
Golfbreaks.com combines voice with all its interactions to ensure a single view of the customer within its Salesforce profile. Its contact center’s advanced routing capabilities give agents full visibility of when customers are calling, so they never miss a call, and can connect customers with the most appropriate agent every time. Forty percent of customers are now connected directly to an advisor without the need to navigate an IVR menu. Find out more about how Golfbreaks.com has benefited from Vonage’s technology.