Boost client service and agent performance with insurance solutions from Vonage
Vonage Business Communications unifies calling, messaging, video, and an ecosystem of third-party integrations, including CRM and Agency Management Systems (AMS). Great customer service is just one app away.
Create better experiences for both agents and clients
Clients today want quick service and price quotes in near real time, and they expect to engage with specialists in their communication channel of choice to seek quotes, claims status, or payment information. Vonage can enable that seamless experience for clients while also accommodating the need for sales and agents to communicate and collaborate.
Overcome obstacles to digital transformation
Many mid-sized to small agencies don’t have broad IT or telecom experience, or trained staff on hand to handle digital transformation. Legacy technology systems can hinder change and growth. Agents need continual training but are often dispersed or remote. Factors like these are good reasons to turn to Vonage Business Communications.
Meet regulatory requirements to protect your clients
Insurance companies are regulated by states to protect consumers, make insurance available to all, and regulate premium rates. Beyond that, they must be able to provide records, conversations, and agreements when requested by either regulators or consumers.
Discover powerful features that agencies can use to create awesome conversations and collaboration
Visual Voicemail
Turns voicemails into text and immediately sends an email with the voicemail content. Accessible on any device where you check email.
Call Forwarding
Never miss out on important business conversations and easily transfer calls from one phone to another.
Mobile App
Take your business phone system wherever you go. Keep your remote employees connected and productive.
Company Wide Call Recording
Easily enable the recording of all business calls so you can make the most out of every customer interaction and improve employee performance.
Call Monitoring
Monitor any extension on your account to give silent support to employees or join a call if needed.
Virtual Receptionist
Provide callers with a list of options and prompt them to select from a preconfigured menu. Set options for lunch, after hours, holidays, and more.
Vonage Meetings
A reliable and secure video conferencing solution that can keep one-on-one conversations or large audiences face-to-face and engaged.
Call Queue
Manage high-volume calls with limited staff by giving callers the option to stay on the line while waiting for a representative.
CRM Integration
Easily integrate with a CRM like eAgent to make your agents more productive and deliver better client service and support.
