Enterprise service plans

Standard

Included

Support when you need it

  • Support via email and web

Priority support

$1,500/mo

Jump to the front of the queue

  • Support via chat, email, and web
    • 24/7 escalation

Enterprise plan

Contact sales

Complete package of Enterprise SLAs, VIP support and technical expertise

  • Support via phone, chat, emails and web
    • 24/7 escalation
  • Designated support engineer
  • Service delivery manager
    • The service delivery team manages custom on-boarding, monthly health checks, and quarterly business reviews.
  • Accelerate services
    • Expert project and technical resources that accelerate your ability to scope, design, and launch your use cases.
  • Platform SLAs
    • 99.99% API platform uptime for voice, messaging, and video.
  • Escalation service

Pricing for individual services

Data privacy and reporting

Reports API
Contact sales
Audit API
$500/month
Auto Data Redaction
$1,000/month
European data centers (SMS & Voice)
$1,000/month

Integration services

Accelerate services (delivered by Customer Success Manager, Pre-Sales Engineer, or Partner)
$3,000/day

Feature bundles

Enterprise Feature bundle

Contact sales

for our Video API

  • Enterprise plan services
  • Enterprise environment
  • IP whitelist
  • Encrypted recording
  • Regional media zones (US, EU, Germany)
  • AES 256 bit encryption
  • HIPAA BAA compliance
  • Advanced Insights
  • Configurable TURN
  • China relay

Priority Feature bundle

Contact sales

for our Video API

  • Priority support services
  • Encrypted recording
  • Regional media zones (US, EU, Germany)
  • AES 256 bit encryption
  • HIPAA BAA compliance
  • Advanced Insights
  • Configurable TURN
  • China relay

Enterprise Data Privacy & Reporting

$2,500 /month

Available to Enterprise Plan customers only

  • Reports API
  • Audit API
  • Auto Data Redaction
  • European data centers (SMS & Voice)

Non-Enterprise Data Privacy & Reporting

$4,000 /month
  • Reports API
  • Audit API
  • Auto Data Redaction
  • European data centers (SMS & Voice)
  • Priority support services

Learn more about our support plans

Your success is our priority. Learn more about our support methods and response times.
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