Redefine the customer experience for modern financial services

Customers want more in even the simplest financial services transactions—build experiences that exceed those demands. Adding programmable communications to your banking or insurance services can drive customer engagement, promote loyalty, and empower advisors to provide outstanding customer experiences, all while lowering costs.

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Trusted by financial services companies around the world

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FRAUD DETECTION AND STEP-UP VERIFICATION

Prevent fraud and deliver the better experience

Detect possible fraud and trigger step-up authentication when needed.
  • Prevent fraudulent transactions
  • Reduce customer friction
  • Ensure that your customers are genuine
  • Integrate with Vonage Number Insight and Vonage Verify
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TWO-FACTOR AUTHENTICATION

Authenticate customers fast

Verify financial customers by reaching their mobile device with SMS or voice codes.
  • Add a seamless layer of security with a single API
  • Eliminate special hardware or app, just use any phone number
  • Send us the phone number and we handle the rest
  • Pay only for successful conversions
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CUSTOMER NOTIFICATION AND ENGAGEMENT

Keep customers in the loop through SMS, MMS, and social

Alert and engage customers through convenient texts or calls.
  • Deliver timely notifications regarding account balances, questionable transactions, and more
  • Allow customers to confirm or reschedule appointments by text or call
  • Reduce costs by minimizing missed appointments and support fees
  • Wow customers and strengthen relationships with media-rich features
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REAL-TIME SENTIMENT ANALYSIS

Deliver the best customer experience

Reference real-time insights and emotions to enable better decision-making, support, and outcomes.
  • Minimize situations before escalation
  • Strengthen agent skills faster
  • Quantify impact of training programs, customer loyalty, and more
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Customer Story

"With Vonage, we can verify a customer’s identity, or the ownership of an account, in various ways. We have actually seen a discernible decrease in fraud rates by using these different methods that allow us to authenticate customer accounts.”

Nick Moiseff Director of Products at Remitly
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