Voice API

Lead the conversation and deliver a better customer experience with the Vonage programmable Voice API. Personalize the WebRTC and PSTN calling experience with user context and data at your fingertips. Innovate, streamline, and scale with flexible voice capabilities—all on a reliable, high quality global carrier network billed on a per-second basis so you pay only for what you use.
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See how our Voice API helps businesses like yours succeed.

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CALL TRACKING

Turn phone calls into a marketing machine

Record and capture important data to measure and improve your lead marketing efforts.
  • Track insights and metadata such as who called, dialed number, call length, and more
  • Increase leads and improve lead quality by advertising virtual phone numbers in addition to web forms and email
  • Route calls to the right agent the first time based on select tracking criteria
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SIMPLE IVR

Put callers in control

Add a simple interactive voice response script with just a few lines of code.
  • Integrate self-service to provide a faster experience and allow agents to address higher-value inquiries
  • Capture call event data and voice recordings to gain new insights
  • Keep it local and improve customer engagement by advertising local or toll-free numbers
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VOICE-BASED CRITICAL ALERTS

Get through when it matters

Deliver critical, global alerts through phone calls.
  • Grow your business with viral adoption
  • Increase the chances of your alert being heard through persistent phone calls
  • Sync with a simple IVR application to acknowledge receipt
  • Deliver alerts to backup contacts if no acknowledgment is detected
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PRIVATE VOICE COMMUNICATION

Keep it confidential

Protect customer identities on voice calls to improve privacy and avoid off-platform transactions.
  • Protect users’ privacy by connecting them without revealing phone numbers
  • Track, record, and analyze calls to gain new insights
  • Keep transactions where they belong—on your platform
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WebSockets

Integrate with third-party vendors in real time, including artificial intelligence bots. Learn more
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Voice Quality Engine

Deliver high-quality voice experiences through the low latency, feature-rich, carrier-grade Vonage network. Learn more
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WebRTC Enabled

Conduct calls over IP and PSTN with powerful programmable voice features to improve business outcomes and user experiences.

See how businesses like yours are using Vonage APIs today.

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Customer Engagement Global survey
Introducing the 2020 Global Customer Engagement Report
We asked 5,000 consumers in 14 countries how they like to interact with businesses like yours—and how they don’t. Find out what they told us in our global study.

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Start developing now with free credit. No credit card required.
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