Cloud contact center features and capabilities you’ll love
Explore the full suite of scalable Vonage cloud contact center features. The rich solution set helps with performance management, integrates CRM channels, routes your customers intelligently, and optimizes your team. Together, these comprehensive, integrated cloud contact center features boost your sales and service through conversations and experiences.
Full CRM integration
CRM customer data and insights help deliver personal and positive experiences.
Right data at the right time
Customized dashboards provide an instant view of engagement histories.
Omnichannel*
Quick routing to reach customers on their channels of choice.
Efficiency and the CX
Automated resources create time to address more complex customer concerns.
Performance management
Integrate with your CRM to deliver a secure contact center data storage solution.
Digital channels
Link contact center data with Analytics to unlock hidden insights.
Combine LiveAgent and chatbots, CRM channels, and voice into a seamless experience.
Two-way video and screen sharing fully integrated into the contact center
Provide an intuitive digital channel to increase agent efficiency and engage more customers quickly—all to add contact center capacity.
Voice
Leverage CRM data to make smart, dynamic routing decisions—and personalize the CX.
Integrate customer data and CRM insights to intelligently route calls.
Give your sales and service teams an efficiency boost by configuring outbound communications and automating common steps.
Workforce optimization
Provide teams with the CRM tools and insights to help strengthen the agent experience.
Simplify quality management by integrating metrics directly into your CRM.
Identify and resolve agent journey productivity issues that impact the customer experience.
* Available with Salesforce only
Directly dial from your CRM
Remove misdials and shorten the time between calls to create more time for meaningful conversations.- Automatically log all activity and call recordings
- CLID presents a local number when dialing
- Auto-dialing based on CRM lists and campaigns
- Conveniently track and report activities with CRM tools and dashboards
Conversation Analyzer
Dive deeper into the conversation and discover new findings with Vonage Conversation Analyzer.- Einstein Analytics integration helps visually segment and analyze conversations
- Speech-to-text transcribes and logs calls into CRM objects, such as contacts, cases, and custom objects
- Automatic voice call analysis quickly spotlight trends and assess your team’s compliance and product knowledge
- Easily pair transcripts and metrics to help better understand a conversation
