Cloud contact center features and capabilities you’ll love

Explore the full suite of scalable Vonage cloud contact center features. The rich solution set helps with performance management, integrates Salesforce channels, routes your customers intelligently, and optimizes your team. Together, these comprehensive, integrated cloud contact center features boost your sales and service through conversations and experiences.

See plans
Illustration of groups using Vonage services.

Full Salesforce integration

Salesforce customer data and insights help deliver personal and positive experiences.

Right data at the right time

Customized dashboards provide an instant view of engagement histories.

Omnichannel

Quick routing to reach customers on their channels of choice.

Efficiency and the CX

Automated resources create time to address more complex customer concerns.

Performance management

Contact center gamification Get your game on to motivate and reward employees.
Conversation analyzer Dive deeper into the conversation and discover new findings.
Dashboards and reporting Resource the data you need through customized dashboards, wallboards, and reports.
Salesforce data storage Integrate with Salesforce to deliver a secure contact center data storage solution.

Salesforce digital channels

Contact center email management Deliver consistent customer experiences across voice, email, chat, SMS, video, and social.
Featured
Einstein Analytics Integration Link contact center data with Einstein Analytics to unlock hidden insights.
LiveAgent capabilities Combine LiveAgent and chatbots, Salesforce channels, and voice into a seamless experience.
Omnichannel contact center Elevate the experience by addressing customer needs on their schedule and preferred platform.
Salesforce chatbot integration Monitor chatbot conversations, identify long wait times, and route to the best available agent.

Voice

Automatic call distributor Connect calls to the best available agent through skills-based routing, case-owner routing, etc.
Dialer capabilities Enjoy full CTI integration to automate dialing, capture metrics, launch targeted campaigns, and more.
Dynamic call routing Leverage Salesforce data to make smart, dynamic routing decisions—and personalize the CX.
Global call plan Manage your call centers from a single point of control to consolidate operations and save time.
Featured
Global voice assurance Use the local telephony infrastructure to ensure call quality and positive customer experiences.
Intelligent IVR capabilities Integrate customer data and Salesforce insights to intelligently route calls.
Featured
CONTACT CENTER AI Help your live agents find the best answers faster with artificial intelligence built specifically for contact centers.

Workforce optimization

Agent Experience UX Provide teams with the Salesforce tools and insights to help strengthen the agent experience.
Contact center call recording Record all inbound and outbound contact center calls for training, issue resolution, and more.
Contact center coaching Conduct on-the-spot coaching or review call recordings for further training.
Quality management Simplify quality management by integrating metrics directly into Salesforce.
Workforce management Maximize productivity and customer service levels.
Augment live agents with Vonage Contact Center AI
Our AI-driven speech recognition and analytics technology helps your live agents find the best answers faster with artificial intelligence built specifically for contact centers.
Image of a screen with arrow

Directly dial from Salesforce

Remove misdials and shorten the time between calls to create more time for meaningful conversations.
  • Automatically log all activity and call recordings
  • CLID presents a local number when dialing
  • Auto-dialing based on Salesforce lists and campaigns
  • Conveniently track and report activities with Salesforce tools and dashboards
Bar graph with up arrow

Conversation Analyzer

Dive deeper into the conversation and discover new findings with Vonage Conversation Analyzer.
  • Einstein Analytics integration helps visually segment and analyze conversations
  • Speech-to-text transcribes and logs calls into Salesforce objects, such as contacts, cases, and custom objects
  • Automatic voice call analysis quickly spotlight trends and assess your team’s compliance and product knowledge
  • Easily pair transcripts and metrics to help better understand a conversation
Envelope

Contact a Vonage expert.

We'll get back to you shortly.