Ready to deliver a better agent experience?
The Vonage contact center solution keeps your teams within your CRM during each customer interaction. This means access to user-friendly features like click-to-dial, screen pops, automatic call logging and recording, and more. These features elevate the contact center agent experience—which ultimately creates a positive customer experience.
Agent UX Features
Contact Pad
Conduct omnichannel conversations within the CRM through our embedded Contact Pad. Also set availability across all channels, check queue activity, and peek at peer presence.
Screen Pop
Provide a screen pop of any CRM object to save time and effort, and help deliver a personal response.
Click-to-dial
Make a call from any CRM object, including leads, contacts, and cases. Or enjoy automated dialling through preview and automatic mode.
Automatic Call Logging and Recording
Track all activity, automatically, to maintain updated customer histories. This helps with training, QA, and compliance.Voice Controls
Put your agents in control to place, transfer, park, or start conference calls—and record and log activity into the CRM.
Flexible Working
Enjoy the full flexibility to work from home or another office. Users can also forward inbound callers to their mobile phones. This freedom greatly improves the call center agent experience.Case Notification
Notify your agents if they have been assigned a case by another agent, or if the CRM has created and assigned a new case to them.
Softphone
Make or receive phone calls from within the CRM with our embedded Contact Pad. Users can place, transfer, park, or start conference calls.
Voicemail Drop
Leave a voicemail without saying a word. As soon as agents hear the “leave a message” tone, they can drag and drop a pre-recorded voicemail and move to the next call.