AI solves customer concerns fast
The Vonage contact center solution, with Salesforce chatbot integration, identifies a pause in the chatbot conversation and routes accordingly. AI monitors the customer queue with respect to long wait times—a red flag for any poor experience. Based on specific rules, the best available agent in the voice or chat channel joins the conversation.
Chatbot to human voice
Add the personal service.- Quickly route to the best available agent
- This helps add a personal response
Dynamic omnichannel routing
Enjoy smart routing through chatbot integration with CRM.- Quickly leverage updated Salesforce data
- Automatically route based on case owner, last agent contact, latest post-call survey, and more
Chatbot data review
Access records for continual improvement.- Automatically log chatbot conversations and chat detail records into Salesforce
- Easily reference logs for Einstein AI or human analysis
Transcripts
Prep your agents with appropriate call histories.- Agents receive a transcript of the chatbot conversation before accepting a call or live chat
- Agents can prepare, save time, and deliver a personal response
Happy customers become loyal customers
Learn how to integrate your phone, email, chat AI, SMS, and social media channels for a full omnichannel experience that customers desire.
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