Reporting and analytics dashboards
Vonage Contact Center features custom-built dashboards to help monitor individual and team performance. These contact center analytics identify areas of improvement across your department.
Optimize Customer Experience with Vonage Contact Center Insights
Omnichannel insights
Conveniently review contact center metrics.
Automatically log channel activity into the CRM for instant review
Quickly access comprehensive metrics within your CRM reporting system
Capture and analyze metrics that unlock customer insight
Understand how to optimize both agent and customer experiences
The data you need
Seamlessly get a full and accurate view of your team’s activities and actions.
- Real-time and historical data
- Customized dashboards
- Wallboards
- Reports
Real-time dashboards
Customizable dashboards highlight the status of critical performance metrics.
Empower your team with personalized dashboards
Set thresholds to flag problem areas
Receive automatic notification when a metric is off target
Build the exact view you need using predefined widgets
Historical reports and analytics
Fine-tune your contact center operation through data-driven decisions.
Analyze agent, queue, and contact center performance
Identify trends and highlight areas of opportunity
Unearth root cause of problem areas
Customize reports to unlock insights that drive continuous improvement
Team Monitoring
A comprehensive tool to monitor real-time performance and to promptly identify and act on emerging trends across all your interactions, from calls to chat and email.
View the real-time performance of teams across multiple channels and interactions, all in one place
Enhance user experience with a modern, intuitive interface that integrates seamlessly with existing performance dashboards
Identify performance trends and take appropriate actions to improve team performance
Reduce maintenance costs and increase system efficiency by eliminating the need for frequent polling and reliance on a legacy statistics pipeline
Video Demo
