Deliver outstanding service with contact center workforce management software
Vonage partners with workforce management solutions to optimize your contact center resources by combining scheduling and forecasting. Add the Vonage contact center management system reporting—to help maximize both productivity and customer service levels.
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Optimize omnichannel support
Fuse contact center infrastructure voice channel with Salesforce digital channels to optimize omnichannel support
Take action in real-time
Use real-time agent adherence statistics to manage your teams as effectively as possible, giving you the best opportunity to meet service levels
Meet your service level goals
Provide the right number of agents, with the right skills to handle predicted call volumes to achieve designed SLAs
A single vendor advantage
Enjoy the added benefit of purchasing a complete contact center workforce management solution from a single vendor – easier purchasing, simpler supplier management and support model
Elevate your customer experience
Workforce management software for the modern contact center
Workforce Management (WFM) solutions relay the data you have available and use it to improve the accuracy of your forecasts and create schedules that are just right for your organization and service level goals. Traditionally, WFM solutions meant large upfront costs and ongoing maintenance, but with Vonage Contact Center, you can:- Remove the upfront costs and burden on IT resources
- Analyze omnichannel data from your contact center infrastructure and Salesforce to create accurate forecasts
- Immediately adjust your schedules to meet your changing needs or respond to the unexpected with intraday tracking of trends
Verint® Monet Workforce Management
Combine the Vonage Contact Center for Salesforce platform and Verint® Monet Workforce ManagementTM (WFM) to take positive steps towards balancing the cost vs. service dilemma using the most accurate data source possible: your own contact center data.- Make the implementation and everyday use far simpler for your teams
- With Verint Monet’s WFM solution for contact centers and help desks, you can use your historical activity and apply it to the future
- Analyze omnichannel data from both your contact center infrastructure and Salesforce to create accurate forecasts
Contact center workforce management features
Minimize Complexity
A single, pre-integrated platform from a single vendor seamlessly connects your WFM and telephony.Deliver on Your SLA
Consistently optimize schedules to meet service level agreements.Forecast
More accurately predict upcoming traffic by using existing rich data.Reduce Costs
Properly staff your team based on accurate forecasting.Ensure Real-Time Agent Adherence
Integrating WFM with Vonage allows for greater detail in agent adherence. This highlights who is available to take a call at any point.Schedule
Conveniently combine automatic scheduling with accurate forecasting.
Verint Monet WFM Datasheet
Verint Workforce Management Professional Datasheet
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