Automatic Call DistributorConnect calls to the best available agent through skills-based routing, case-owner routing, etc.
- Shorten wait times for better customer experiences
- Route to the customer’s preferred channel
- Conduct real-time training and monitoring
Dynamic Call RoutingLeverage Salesforce data to make smart, dynamic routing decisions—and personalize the CX.
- Direct customers according to priority, agent history, and more
- Train staff on specific queries to reduce the resolution effort
- Allow customers to self-direct their calls