Vonage and Salesforce Sales Cloud

Boost sales performance using Vonage and Sales Cloud to dial your hottest leads with local calling numbers that increase pick-up rates. Send each prospect’s contact activity to your team's Sales Cloud screens, with customizable real-time and historical analytics pulled straight from Salesforce data to improve decision-making and gamification. Analyze conversations for compliance and best-practice sharing using Conversation Analyzer.

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Vonage Contact Center for Sales Cloud

Learn about Vonage Contact Center for Sales Cloud - Dialer, speech analytics solution Conversation Analyzer and Gamification.

Contact Center for Salesforce Sales Cloud

Intelligent routing Dynamically route incoming voice communications and Salesforce digital channels based on anything you know about a customer, including the product they bought, where they are in their contract, or if they have an open support case.

Click-to-dial and telephony Make it easy for reps to call customers using click-to-dial from within Salesforce, while integrating the telephony with your existing PBX or using WebRTC.

Local numbers/CLID Increase call pickup rates by displaying a local number.

Dialer Use automatic or preview dialer mode from Salesforce lists, campaigns, or any Salesforce data while keeping the salesperson within Salesforce receiving screen pops showing the next priority item.

Coaching and call logging Monitor any conversation, whisper discreetly during it, and easily access automatically logged call recordings.

Omnichannel analytics and reporting Use real-time customizable dashboards and wallboards, receive historical insights from within Salesforce reports and while using Einstein, and rely on the widest set of voice and Salesforce digital channels data pushed into Salesforce.

Speech analytics Conversation Analyzer transcribes, tags, and analyzes all customer conversations, which are then automatically logged into Salesforce objects, like contacts, cases, and custom objects.

PCI compliance Use our PCI compliant solution to comply with credit card security standards, make payment transactions fast and frictionless, expedite credit card transactions, and keep sensitive credit card information away from the contact center.

Gamification Use interactive, real-time leaderboards to drive interest and competition in everyday activities, display data held within Salesforce in any of ten pre-built backgrounds, broadcast the latest updates with “breaking news” alerts, and create engagement with cheers, taunts, comments, and comparisons.