Vonage Contact Center for Zendesk

Vonage Contact Center is available for both Zendesk for Service and Zendesk for Sales. And each keeps customer data accessible, without the need to open another app. This helps agents personalize the customer experience and build loyalty.

Zendesk integration interface
illustration of a contact center agent on globe
FEATURES

Give your agents the tools they need

Your agents are always there for you, your team, and your customers. So give them the tools they love.

  • Click to dial directly from the contact, lead, or ticket, with no need to jump around the screen

  • Enjoy screen pops with tickets or customer details based on information found in the IVR, so agents have the correct reference at the start of the call

  • Create a user, ticket, contact, or lead quickly in one place, with far fewer clicks for agents

  • Route tickets created through external sources automatically, including email and social channels

  • Reference auto-recorded calls with Sell Voice objects for reporting and coaching, and configure calls to comply with privacy laws

  • Leverage cloud-based features so agents can work from anywhere

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BENEFITS

Drive external and internal customer satisfaction

Less time searching and reacting, and more time focusing on customers. Provide your agents with exactly what they need to be productive.

  • Personalize customer experiences and build loyalty

  • Keep agents in the Zendesk for Service or Sales application, with vital customer data at their fingertips

  • Provide agents and sales teams with the tools they need to boost satisfaction and retention plus safeguard your talent pool

  • Focus sales teams on delivering a personalized, engaging sales pitch by automating as much administration as possible

  • Get a competitive boost from automatic upgrades to ensure that the latest features are always available

Vonage Contact Center for Zendesk
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