Our contact center plans for Salesforce

Express

The perfect choice for companies getting started with a contact center

  • Salesforce Integration
  • IVR, ACD, Call Routing
  • Click-to-dial
  • Screen-pops
  • Call Recordings
  • Global Voice Assurance
  • Supervisor Portal
  • Real-time dashboards
  • Skills-based Routing

Essentials

A great option for companies focusing on improving agent performance

  • Flexible Outbound CLID
  • Supervisor Monitoring
Best Value

Select

Our most popular plan provides even more customizations to improve agent and customer experiences

  • Dynamic Routing
  • Dialers*
  • Statistics API
  • Post-Call Surveys

Premium

The clear choice for companies who want all the bells and whistles across every channel

  • SLA-based Routing
  • Omni-Channel

*Dialer available for Sales Applications

Additional add-on options make your contact center work even harder for your business:

Conversation Analyzer

Our speech analytics option turns the human voice into your greatest source of insight. Learn more

PCI Compliance

Comply with credit card security standards while making payment transactions fast and frictionless. Learn more

Workforce Management

Eliminate barriers to success by removing inefficiencies that stop you from delivering outstanding customer service. Learn more

Gamification

Drive greater productivity, by creating rewarding and engaging activities out of everyday tasks to encourage your team. Learn more
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