Vonage Contact Center Customer Reviews
See what our customers think about us with reviews of Vonage's Contact Center (CCaaS) services. These real-life testimonials give you first-hand accounts of Vonage products and services from the people who rely on them every day. Find out what all the chatter is about.
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Express
- Salesforce Integration
- IVR, ACD, Call Routing
- Click-to-dial
- Screen-pops
- Call Recordings
- Global Voice Assurance
- Supervisor Portal
- Real-time dashboards
- Skills-based Routing
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Essentials
- Flexible Outbound CLID
- Supervisor Monitoring
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Select
- Dynamic Routing
- Dialers*
- Statistics API
- Post-Call Surveys
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Premium
- SLA-based Routing
- Omni-Channel
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Unified Communications add-on
Enterprise telephony, meetings, video chat and 99.999% reliability¹: Vonage Business Communications (VBC) is a single platform for all your communications needs.
The 99.999% claim is based on Vonage's average up-time and/or availability.
