Glassdoor Chooses Vonage to Deliver a Data-Driven Experience

Glassdoor, global job finding platform, turned to Vonage Contact Center for excellent CRM integration that provides expansive visibility and reliable data.

Glassdoor Testimonial about Vonage Contact Center

Vonage Solutions and Features

Vonage Contact Center and Salesforce Integration
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Challenge

Glassdoor was not getting the level of visibility and call data they needed, from their previous provider; good integration with their CRM and more reliable data was top priority
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Solution

Vonage Contact Center with Salesforce Integration
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Results

With Vonage Contact Center, Glassdoor can now predict and manage their call volume, access and analyze critical data, and empower their call agents with the best information and tools
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"One of the main reasons I chose Vonage is that the agent 'call-GUI' is embedded right into Salesforce. That is ease-of-use for my agents. It makes them more effective."
Carmen Woo, Solution Architect, Glassdoor
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