The New Normal for Contact Centers

How to create the best working environment for your employees in a post-COVID-19 world. White paper by Donna Fluss, DMG Consulting.

In this white paper, you’ll learn:
  • What to do for your employees
  • What do do for your customers
  • What tools you’ll need
  • How to build a work-from-home roadmap
  • How to transition your employees
  • How to prevent service disruptions
  • How to plan for the future
A good read for:
  • CEO
  • CFO
  • CTO
  • CIO
  • Security leads
  • IT leads
  • Contact center leads
Illustration of an contact center agent.
"Once the concerns of contracting COVID-19 pass, [we] expect to see approximately 30% of contact center agents working from home; making this possible will drive another major wave of investments in CCaaS solutions."
- Donna Fluss, DMG Consullting

Business continuity starts now.

Your call center workforce became remote. Now it’s time to reverse the process and figure out how to return to business as usual. But what’s the ‘New Normal’ look like? This white paper will help you create a roadmap for your contact centers to succeed in the post-COVID-19 era. One that enables your organization to deliver an outstanding customer experience - and do it cost effectively.

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