Call Groups
Calls can be forwarded to multiple extensions at once that will ring simultaneously.
Companies with sales teams, customer support teams, or any other departments that field calls collectively can benefit from Call Groups, with both a direct dial number and a group extension for routing within the system.
By requesting this app, a note will be sent to your VBC Administrator for approval. Once approved, the app will appear on your VBC Desktop and Mobile App. All pricing displayed in USD. Admins will view pricing in local currency by region.
Overview
Call Groups allow callers to contact entire departments within your organization at once. Once a call group is set up, incoming calls will ring on all extensions in the group simultaneously.
Vonage Call Groups are a simple form of Automated Call Distribution (ACD) features that allow you to route calls based on an employee’s responsibility or function. Direct incoming calls can ring at a selected list of up to 28 extensions either in sequence or simultaneously.
Unanswered calls are directed to voicemail with a pre-recorded message or to another extension.
Features
- Dedicated voicemail box
- Unique group extension number
- Easy set up through the Admin Portal
- Easily create virtual departments within your PBX
