Zendesk Integration

Integrate great overall customer experience into your communications. Get click-to-dial screen pops with customer name and information with every call. Shave seconds off every interaction with automation and real-time response.
Zendesk integration interface

Flexible

Customized to desktop and mobile devices

Efficient

Improves workflow and productivity

Effective

Impressive ROI
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Cloud-powerful capabilities

Vonage integrations are built from the network up, providing reliability, fewer delays, and enhanced quality of service for your Zendesk tasks.
  • When calls come in, Chrome™ pop up notifications let you know who’s calling and why. Missed call screen pops allow you to follow up quickly so you can maximize sales.
  • Automatically log all incoming and outgoing calls to Zendesk when the caller ID or clicked number is matched to a Zendesk contact.
  • Contact creation synchronizes with Zendesk contacts whether you are interacting with clients from a desk phone or fielding calls from a mobile device on-the-go.
  • See real time inbound and outbound call statistics. Call notes can be quickly searched, reviewed, and exported.
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Getting started for VBC customers

Want to add integrations to your VBC platform? Look no further.
  • The Vonage® for Zendesk® integration requires a Google Chrome™ browser v25.0 or higher.
  • For access or questions, customers can contact the Vonage support team.

Add integrations to your VBC platform

For access or questions, contact the Vonage Business Cloud support team.

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